FREQUENTLY ASKED QUESTIONS

Maybe not that 'frequently'. Seldomly, maybe. These are some seldomly asked questions...

No.1:Where do you ship your products from?

Most of our products are made and shipped from China, however, we also have some that are made and shipped from the USA.
Depending on your location, products might take a bit longer to reach you.
If you have a question about a specific product, please get in touch via email and we'll be happy to help.

No.2:How can I track my package?

Most of our products are sent via a tracked service.  You should receive your tracking number on your confirmation email. 
If you can't locate your tracking number, please get in touch via  email and we'll be happy to help you.

No.3:Why was my order cancelled?

It's very unlikely that we cancelled your order, however sometimes it's because we haven't heard back from you regarding an issue with your order.
We don't like to hold onto your order for too long before sending it, so we'd rather cancel and refund your order so you're not left out of pocket.
If you did receive a cancellation email or refund when you didn't expect it, please get in touch so we can help you further.

No.4:Can I cancel my order?

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to allenbunlen@gmail.com,  and we’ll try our best to get your order cancelled for you.
If we’re lucky enough to cancel in time, we’ll process your refund right away.

No.5:There's something missing from my order?

If you ordered more than one product, it’s very likely that they will arrive separately as our products are made in different places.
You should receive tracking for each parcel as they are despatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, shoot us an email .

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